Felixspin FAQ

Different game types contribute differently toward bonus wagering. Slots count 100% of your real-money bets. Card games, roulette, poker, and video poker count 5%. Live dealer games may not count for some bonuses. In some offers, bonus buy games may count 50%, live games 10%, and instant win games 5%, depending on the promotion terms.

You can track your wagering progress in the bonus section of your account or on the balance page of your active bonus.

Yes. You can pause one active bonus and start using another. However, a paused bonus does not stop its expiry timer, so it may still expire while paused.

The maximum bet on slot games while a bonus is active is usually limited to €5 or the equivalent in your currency. For live games, the maximum bet while using an active bonus is usually €10 or the equivalent.

Yes. Unless stated otherwise, maximum winnings from no deposit offers are limited to €50 or the equivalent in your currency.

No. You cannot request a withdrawal until the wagering requirement for the bonus has been completed, unless you choose to cancel the bonus under the applicable terms.

Yes. You can cancel a bonus before wagering it without losing your own funds. However, if you have already started playing with the bonus, both the bonus and any winnings connected to it may be forfeited.

Yes. If a player abuses or violates bonus terms, Felixspin may remove bonus eligibility and cancel winnings gained from bonus funds.

Click the “Forgot Password?” option on the login page and follow the steps. You should receive a confirmation email once your password has been updated.

You can update your email in Account > Profile. If your account has already been verified, you may need to contact Support for assistance.

You can update your phone number in Account > Profile. If your account is already verified, please contact Support.

No. For security reasons, the country linked to your account cannot usually be changed. If you have moved to another country, contact Support for further help.

An account may be suspended due to security checks, duplicate account detection, or other violations of the platform’s terms and conditions. Contact Support for more information.

You can self-exclude from your profile by using the “Self-Exclusion” section. If you want to fully close your account, contact the Support Team via live chat or email at support@felixspin.com.

Not immediately in all cases. Player data may need to be retained for up to 5 years after you stop using the services, in line with legal and regulatory requirements. Please review the Privacy Policy for full details.

If you do not log in for 12 consecutive months, your account may be considered inactive. In that case, a monthly inactivity fee of €10 may be charged at the start of each month, or the remaining balance if it is lower.

Log in to your account and open the “My Account” area. There you can usually find sections such as History, Transactions, or Account History to review deposits, withdrawals, game history, and other activity. Filters may also be available to help you sort by date or transaction type.

When visiting the website, accept browser notifications when prompted. If you missed the prompt, you can enable notifications later through your browser settings under the notifications section.

Open the main menu and look for the “Bonuses” section in the sidebar. This is where you can view your available and active offers.

Go to the Bonuses section, select the offer you want, and click “Activate.”

Unless stated otherwise, standard bonus wagering usually applies to slot games. Eligible games may vary by promotion, so always review the specific bonus terms before playing.

Real money is your own deposited balance. Bonus money is promotional credit that usually comes with wagering requirements before it can be withdrawn. As long as real money remains in your balance, it is generally used first.

Wagering is the total amount you need to bet before bonus winnings become withdrawable. It is usually shown as a multiplier, such as 35x, and must be completed within a set period.

To convert bonus funds into withdrawable balance, you must complete the full wagering requirement. Your bets count toward the requirement whether they win or lose. Once wagering is complete, eligible winnings become withdrawable.

Go to the Bonuses section and click “Cancel.” Please note that if you have already started using the bonus, both the bonus and any associated winnings may be lost.

Some bonus codes are provided by affiliate partners before registration. Other available promotional codes may be sent directly to your verified email address, unless you have unsubscribed from marketing communication.

If the bonus was unused and expired within the last week, you may contact Support to ask whether recovery is possible.

Cashback is based on your previous week’s deposits and real losses, usually for slot play only. If your deposit amount is lower than your total losses, cashback is calculated from the deposit amount. Cashback is typically calculated from Monday 00:00 UTC to Sunday 11:59 UTC.

Go to the Deposit page to see the payment methods available in your region. The minimum deposit is typically €20 or the equivalent in your selected currency, though this may vary by payment method.

Open the Deposit page and choose “Crypto.” Follow the instructions to generate a wallet address for your transfer. Make sure your deposit meets the minimum amount and that you send the funds on the correct blockchain network.

Most deposits are processed quickly. Bank transfers are usually completed within 24 business hours but can sometimes take up to 5 business days depending on the bank. In some rare cases, payment processing may take up to 2 business days.

Enter the code on the deposit screen before confirming payment. You may also be able to click an information icon to review the terms. If you do not want to use a bonus, simply select the option indicating that you do not want one.

Common reasons include insufficient funds, responsible gambling limits, too many failed attempts, or an incomplete 3D Secure check. Review the error message shown and contact Support with a screenshot if needed.

Your card may be blocked for gambling transactions, expired, or unsupported. In that case, try another card or payment method, or contact Support for help.

Felixspin regularly updates its payment options. If you want to suggest a method, email support@felixspin.com.

This often happens when multiple virtual cards have been used. Contact Support with a short explanation and let them know which cards or accounts you no longer use.

Yes. Felixspin offers responsible gambling tools, including deposit limits and other account restriction settings. These can usually be managed in your personal settings or under the gaming limits section.

Yes. If any processing fee applies, it should be clearly displayed during the deposit or withdrawal process. Your bank may also charge conversion or transaction fees if your bank account currency differs from your casino account currency.

Yes, verification may be required at any time to comply with legal and security obligations. When requested, you should upload valid identification through the verification section in your profile.

Additional verification may be requested for security reasons, especially if you use a new payment method or carry out certain transactions.

Verification usually takes up to 24 hours, provided that all required documents have been submitted correctly.

Proof of deposit is a record of a single payment made from your bank account or wallet to your casino account. It can often be submitted as a screenshot or PDF from your banking or e-wallet app.

A bank statement usually includes your full name, account number, and recent transactions. It helps confirm account ownership. Proof of deposit focuses on a specific transfer into your casino account.

Check the file format and size, then try again using a different browser or device if needed. If the issue continues, contact Support.

Documents may be rejected if the images are blurry, expired, do not match your account details, or if proof of address and bank statements are older than three months.

Felixspin states that it uses industry-standard security measures and encrypted connections to protect personal and financial information during transmission and storage.

Go to the Withdrawal section, choose your preferred available method, enter the amount, and confirm the request.

The minimum withdrawal depends on the payment method. In many cases it is €50, although some sections of the source information mention lower method-specific minimums. Always check the cashier for the most accurate current amount.

Most withdrawals are processed within 24 business hours after approval, but depending on the payment method and provider, receiving the funds may take 1 to 3 business days.

You can review the status in your profile under Transaction History. If a withdrawal remains pending for too long, contact Support.

Possible reasons include incomplete account verification, unfinished or uncancelled bonus wagering, or using a payment method that is not eligible for withdrawals.

Yes. Some source details indicate a maximum withdrawal limit of €10,000 per month. Additional daily or transaction limits may also apply depending on the method and account status.

Open the menu and go to the “Activities” section to find minigames and related features.

Coins can usually be used inside the Activities area to purchase bonuses, spins, or other promotional features, depending on what is currently available.

Lottery participation is usually linked to deposits. In the Deposit tab, you can see how many tickets you receive based on the amount selected. A ticket commonly costs €10, and the number of tickets per player may be unlimited.

Go to Activities > Tournaments, open the tournament rules, and follow the listed participation steps. In many cases, clicking “Opt-in” is required.

First make sure your deposit met the promotion conditions. Spins may take a few minutes to appear, so try refreshing the page. If the reward is still missing, contact Support.

Use the search function at the top of the page and enter the game name or provider.

Yes. Many slot games are available in demo mode. Open the game and choose the “Play Demo” option if it is available.

For played games, you can review game history in your profile. For game-specific rules or help, open the game and look for the information or help icon. Promotional features like wheels, missions, and shop items are often listed in the Activities section.

The game may be under maintenance by the provider, affected by responsible gambling limits, restricted in your country, or linked to an account issue. Try again later or contact Support.

Refresh the page, clear your browser cache, and make sure your internet connection is stable. If the issue continues, contact Support and include a screenshot or the exact error message.

Yes, many games include a Stop button during a round. If the game freezes mid-bet, close the software and log in again to resume from where the session stopped.

Felixspin offers games from a wide selection of providers, including names such as Amatic, Betsoft, BGaming, Endorphina, Evolution, Microgaming, NetEnt, Novomatic, Pragmatic Play, Quickspin, Relax Gaming, Yggdrasil, and others.

Choose a sport, select a match or event, pick the odds you want, add them to your bet slip, enter your stake, and click the place bet button.

If you received a sports free bet, it is generally valid for 5 days from the moment it is credited. You usually need to place a bet with at least 2 events and minimum combined odds of 3.00. During bet placement, select the gift box or free bet option to apply it.

Go to the Sports section and choose the Football category. You can usually filter by league or specific match.

The event may be suspended, restricted in your region, or excluded from bonus eligibility. Check the relevant terms or contact Support.

A bet may be cancelled because of a match cancellation, odds error, or technical issue. The reason should normally be communicated in your bet history or by Support.

Yes. You can browse the Sports section to find different sports and event types, including eSports where available. Promotional competitions may also be listed in the Promotions area.

Cashback is usually calculated after the end of the qualifying weekly period and credited once the calculation has been completed.

According to the available information, cashback levels may include 5% for €20–€500 in net deposits, 6% for €501–€1,000, 8% for €1,001–€2,500, 10% for €2,501–€5,000, and 12.5% for €5,000+, with invitation-only cashback of up to 25% for selected VIP players.

The maximum cashback depends on the deposit tier. Available examples include €25, €60, €200, €500, and €1,250, while invitation-only VIP cashback may be higher depending on the account manager’s terms.

Specific cashback wagering terms may vary by offer. Players should check the cashback promotion details in their account or bonus terms before claiming.

Your cashback percentage is based on your total deposits from the previous week and calculated from your real losses during that same period. If your total deposit is lower than your real losses, the cashback is calculated from the deposit amount.

The available information indicates that cashback is generally calculated from slot losses only, unless stated otherwise in the promotion terms.

You can contact the Support Team through live chat on the website or by email at support@felixspin.com.

Yes. Felixspin support is presented as available 24/7 through live chat, with email also available for non-urgent requests.

Yes. Felixspin provides an FAQ area covering common topics such as accounts, bonuses, payments, withdrawals, verification, and games.